FAQs
Q. Can I start a course now and pay for it later?

Yes! Zip Money – is a simple and secure way to pay for your course if you’d like to do the course now but pay for it later.

Q. Am I guaranteed to pass?

No. It is impossible for us to guarantee that you will pass on your first attempt of the licence assessment. We pride ourselves on providing great quality training courses that will give you more than enough skills and knowledge to pass the licence assessment. However, the licence assessor can only judge you on your performance during the actual assessment. If you perform terrifically throughout the training course but then in the licence assessment you lose control of the forklift and crash into a wall, obviously the licence assessor cannot pass you Our licence assessors have years of experience and are terrific at making people relaxed before they begin their assessment. This gives people the confidence to perform at the level that they had done in the training course and as a result of this we have a very high first attempt pass rate.

Q. My reading and writing skills are not very good, can I still do this course?

As a classroom or work place based course yes. You are allowed to complete the licence assessment orally rather than in a written format. Our assessor will ask you the questions and if you can say the answers out loud he will write them into the test paper for you. This option is available to all trainees

If you are worried that you may not understand the course content for any reason we can send you a sample so that you can make an informed decision before you commence the course

Q . Do I need a USI number?

Yes. From 1st January 2015, all people doing a nationally recognised training course must have a Unique Student Identifier (USI). A USI is a reference number. It creates a secure online record of your nationally recognised training that you can access anytime, and is yours for life This means that a record of all of your qualifications gained anywhere in Australia from different registered training organisations will be kept together

Getting a USI is free and it only takes a few minutes. We will give you the instructions for how to do this when you book a forklift licensing course. You must bring your USI with you on the first training day

Q. How do I get a forklift licence?

You must complete a mandatory training course with a registered training organisation (RTO). Then you must pass a theory and a practical licence assessment

The 3 steps to getting a forklift licence are:

  1. Mandatory training course
  2. Pass the licence assessment
  3. Apply at Australia Post for a 5 year licence

Step 1: Mandatory training course

We offer x3 training course durations for you to select from. The names of these courses are:

  • Advanced course (1 day)
  • Standard course (1.5 days)
  • Premium course (up to 4 days)

The Advanced course is suitable for experienced forklift operators who have very good LL&N skills

The Standard course is suitable for all people who have at least good LL&N skills

The Premium course is suitable for people with average LL&N skills or for people who wish to receive more training time

The choice of training duration is a very important decision to make. Prior to booking a course our staff will speak to you about which course is most suitable for you

Step 2: Licence assessment

The actual licence assessment is only conducted once you have completed the training course and it includes the following:

Knowledge assessment = 58 questions in total

100% pass mark for critical questions

90% pass mark for non-critical questions

Calculation assessment = 8 questions. Pass mark is 100%

Performance assessment = 5 tasks. Including safety inspections and operating exercise

Licence assessment outcomes:

Competent/pass

You will receive an interim licence and given the paperwork to apply for your 5 year renewable licence at Australia Post. This must be lodged within 60 days

Not yet competent/fail

You will need to undergo additional training, study or practise before attempting the assessment again. The re-assessment cannot be for at least 48 hours and must be within 90 days. Only the not yet competent units/ tasks need to be re-assessed again